nunstat Frequently Asked Questions

nunstat requires a valid Philippine government-issued ID for KYC. Accepted IDs include the PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, Postal ID, and voter's ID. You will need to upload a clear photo of the front and back of your chosen ID along with a recent selfie. Most KYC submissions are reviewed within 24 hours on business days.

The minimum age to register and play on nunstat is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as set by applicable regulations. nunstat enforces this through mandatory KYC identity verification. Any account found to belong to a player under 21 will be permanently suspended and any balance returned to the originating payment method.

On the nunstat login page, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam or junk folder. If the problem persists, contact nunstat customer support via live chat or email at [email protected].

No. nunstat strictly allows one account per player. Duplicate accounts violate our Terms and Conditions and may result in all associated accounts being permanently suspended, with any pending bonuses forfeited. If you believe a duplicate account was created in error — for example, if a family member used the same device — contact support immediately before attempting to log in or deposit on both accounts.

To permanently close your nunstat account, go to Account Settings and select the Account Closure option, or contact our 24/7 support team via live chat or at [email protected]. Before closure, any remaining balance will be withdrawn to your verified payment method. Note that account closure is different from self-exclusion — if you are closing due to gambling concerns, we recommend self-exclusion first so you can take a break without losing your account history.

The minimum deposit on nunstat is ₱100 for most payment methods including GCash, Maya, and GrabPay. For bank transfers via BPI, BDO, or Metrobank, the minimum may be higher at ₱500 depending on your bank's own transfer limits. InstaPay and PesoNet transfers are also accepted. Always check the Deposit page for the most current minimum amounts for each specific payment channel.

Withdrawal processing times on nunstat vary by method. GCash and Maya withdrawals are typically processed within 15 minutes to 1 hour after approval. InstaPay transfers usually arrive within a few hours. Bank transfers to BPI, BDO, or Metrobank can take 1 to 3 business days depending on your bank's processing schedule. All withdrawals require your account to have completed KYC verification before funds are released.

nunstat does not charge its own withdrawal processing fees. However, your payment provider — GCash, Maya, or your bank — may apply their own transfer fees depending on the transaction type and amount. InstaPay transactions, for example, may carry a small fee set by the sending institution. We recommend checking your e-wallet or bank's fee schedule to avoid surprises. The minimum withdrawal amount on nunstat is ₱200.

Common reasons for a withdrawal being rejected on nunstat include: incomplete KYC verification, the withdrawal method not matching the deposit method used, active bonus wagering requirements not yet met, or a mismatch between your registered name and the name on your e-wallet or bank account. If your withdrawal was rejected, check your email for a reason notification, then contact nunstat support if the issue is unclear.

For security and anti-fraud purposes, nunstat follows a same-method withdrawal policy. This means withdrawals are generally processed back to the same GCash number or payment method used for deposits. If you need to update your linked GCash number — for example, because you changed your SIM — contact nunstat support with supporting documentation. Changing payment details requires re-verification for your protection.

Yes. nunstat's live casino section features real-time games streamed from professional studios, including Live Baccarat, Live Blackjack, Live Roulette, and Live Dragon Tiger — all popular choices among Filipino players. Games are hosted by professional dealers and run 24 hours a day, 7 days a week. Many tables offer Filipino-language hosts or English-speaking dealers familiar with local player preferences and betting styles.

Absolutely. nunstat is fully optimised for mobile play. The platform runs smoothly on any modern Android or iOS smartphone or tablet through your mobile browser — no separate app download required. All game categories including slots, bingo, and live casino are accessible on mobile. The interface automatically adjusts to your screen size, and GCash or Maya deposits and withdrawals work seamlessly from your phone as well.

Return to Player (RTP) percentages vary by individual game title on nunstat. Most slot games on the platform carry an RTP between 95% and 97%, which is competitive with industry standards. RTP represents the theoretical percentage of total wagered money a slot returns to players over a very large number of spins — it is a long-term statistical average, not a guarantee of winnings in any single session. Check each game's info panel for its specific RTP figure.

Yes. nunstat's sports betting section covers a wide range of markets relevant to Filipino fans, including PBA (Philippine Basketball Association) games, NBA, UAAP, and major international basketball leagues. Beyond basketball, nunstat also offers odds on football, UFC and boxing, volleyball, and other popular sports. Markets include match winner, point spreads, totals, and live in-play betting during select events. Minimum bet amounts start at ₱20.

A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of your bonus amount before the bonus-derived winnings become withdrawable. For example, a 20x wagering requirement on a ₱500 bonus means you need to place ₱10,000 in total bets before you can withdraw. On nunstat, different game types may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Full terms are on the Promotions page.

Yes. nunstat operates a loyalty rewards program where regular players accumulate points through real-money play across all game categories. Points can be redeemed for bonus credits, free spins, or cashback. High-volume players are invited to nunstat's VIP tiers, which offer personalised account managers, faster withdrawals, higher deposit and withdrawal limits, exclusive bonuses, and invitations to special events. Details on how to qualify are available in the Promotions section of your account.

Yes. Most nunstat bonuses — including the welcome bonus, reload bonuses, and free spins — carry an expiry date. Typically, you have 7 to 30 days from the date the bonus is credited to meet the wagering requirements before the bonus and any associated winnings are forfeited. The exact expiry period for each promotion is stated in its individual terms. Always read the bonus terms carefully before opting in, and track your progress in the Bonuses section of your nunstat account.

All responsible gaming controls on nunstat are accessible from your Account Settings under the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits; activate loss limits; set session time reminders; request a cooling-off period (1 day to 6 weeks); or apply for self-exclusion (6 months to permanent). Lowering a limit takes effect immediately. Increasing a limit or ending a self-exclusion is subject to a mandatory 7-day reflection period.

If you initiate a self-exclusion on nunstat, your account is immediately suspended and all active bonuses are forfeited in accordance with our responsible gaming policy. Any remaining real-money balance at the time of self-exclusion will be returned to your verified payment method — typically your GCash number, Maya wallet, or registered bank account — within 3 to 5 business days. You will receive an email confirmation once the balance has been processed.

nunstat offers 24/7 customer support in English and Filipino. You can reach the support team through the live chat widget available directly on the nunstat platform, via email at [email protected], or through Messenger and Viber support channels. For urgent issues such as account security concerns or suspected unauthorised access, live chat is the fastest channel. Our support team is based on Philippine Standard Time and aims to respond to all queries promptly.