Our Promise to You
nunstat's Commitment to Safe Play
Responsible gaming is not a checkbox at nunstat — it is a core part of how we build and operate the platform. From the moment you register to every session you play, we have built tools, policies, and support systems designed to keep gambling within healthy limits for every Filipino player on our platform.
Player Protection First
nunstat follows a player-first approach to responsible gaming. Every feature on our platform — from deposit flows to game session timers — is designed with your safety and long-term enjoyment in mind, not just short-term revenue.
Strict Age Verification
All nunstat accounts undergo Know Your Customer (KYC) identity verification. Players must be at least 21 years of age — the minimum legal age for casino-style gambling in the Philippines — before any real-money play is permitted.
Session Time Reminders
Time flies when you are playing. nunstat lets you set session duration alerts so you get a gentle reminder when you have been playing for a set amount of time. It is a simple but effective way to stay aware of how long you have been on.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your nunstat account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory cooling-off period before it is applied — protecting you from impulsive decisions.
Self-Exclusion Options
If you feel you need a break from gambling, nunstat offers self-exclusion periods ranging from 30 days to permanent exclusion. During any self-exclusion period, your account is fully suspended and no deposits, wagers, or logins will be accepted.
Dedicated Support Team
Our 24/7 Filipino customer support team is trained to assist players who may be experiencing gambling-related concerns. Reach us via live chat, email at [email protected], or through Messenger and Viber — always in English or Filipino.
Account Controls
Your Self-Management Tools
nunstat puts the controls directly in your hands. Every responsible gaming tool listed here is available in your account settings at no cost, with no waiting period to activate protective measures. You are always in control of your nunstat experience.
How to access your tools: Log in to your nunstat account, navigate to Account Settings, then select the Responsible Gaming tab. All tools listed here are available from that single dashboard.
Reducing a limit or activating a restriction takes effect immediately. Requesting a limit increase or removing a self-exclusion is subject to a mandatory 7-day reflection period before the change is applied, giving you time to reconsider.
Deposit Limits
Cap how much PHP you can deposit into your nunstat account per day, week, or month. Useful for keeping your gambling spend predictable and within your entertainment budget. Lowering a limit is instant; raising one requires a 7-day cooling-off wait.
Loss Limits
Set a maximum amount you are comfortable losing over a defined period. When your losses reach the threshold you have set, nunstat will automatically pause your real-money play until the period resets or you modify the limit (subject to the waiting period).
Session Time Limits
Define the maximum continuous play time per session. Once your session limit is reached, nunstat will log you out automatically. You can set reminders at custom intervals — e.g., a notification every 30 minutes — to keep you aware of elapsed time.
Cooling-Off / Time Out
Need a short break without fully closing your account? A Cooling-Off period lets you pause your nunstat account for a set number of days — from 1 day up to 6 weeks. During this time, login is disabled and no marketing communications will be sent to you.
Self-Exclusion
For players who feel they need a more significant break, self-exclusion closes your account for a minimum of 6 months, up to permanent exclusion. During self-exclusion, your account is frozen, all active bonuses are forfeited, and any remaining balance is returned to your verified payment method.
Mandated by Philippine gaming regulations for all casino-style gambling platforms.
Age Restriction Policy
Strictly 21 Years and Above
Philippine regulations governing online gambling and casino-style gaming set the legal minimum age at 21 years old. nunstat enforces this requirement without exception. Every new player account is subject to a full KYC identity verification process before any real-money deposit, wager, or withdrawal can be made.
KYC verification on nunstat requires submission of a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID, or voter's ID. Your submitted documents are checked against your registered date of birth, and any account where the holder is found to be below 21 years of age will be immediately and permanently suspended.
If you suspect a minor is accessing nunstat: Contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on any report without delay. Any real-money balance associated with an underage account will be returned to the originating payment method.
Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms on shared devices, particularly if minors regularly use the same computer, tablet, or smartphone as adult household members.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of how long they have been playing or how much they typically wager. Recognising the early warning signs is the first step toward getting the right support. If you identify with any of the following patterns, please reach out to nunstat support or one of the resources listed below.
You find yourself gambling with money set aside for essential expenses — rent, food, utilities, or transport — in Manila, Cebu, Davao, or wherever you live.
You chase losses — that is, you keep playing in an attempt to recover money you have already lost, often wagering more than you originally intended.
Gambling has started to affect your sleep, relationships, work performance, or overall mental health, and you find it difficult to stop even when you want to.
You feel restless, irritable, or anxious when you are not gambling, or you rely on gambling as a way to cope with stress, depression, or difficult personal situations.
You have borrowed money from family or friends — or have considered taking loans — specifically to fund gambling activity, and you have hidden gambling behaviour from loved ones.
You have tried to cut back or stop gambling multiple times without success, or you find that you need to bet increasingly larger amounts to feel the same level of excitement.
You are not alone. Problem gambling is a recognised health concern, and support is available in the Philippines. nunstat encourages any player who identifies with the above to use our self-exclusion tools immediately and to seek professional guidance. Gambling should always be entertainment — if it stops feeling that way, it is time to take a break.
Quick Check
Self-Assessment Checklist
This is not a diagnostic tool — it is a quick personal reflection exercise. If you answer "yes" to three or more of the following, we recommend speaking to a professional counsellor or activating a self-exclusion period through your nunstat account settings.
Reflect Honestly on Your Gambling Habits
Have you ever spent more money on gambling than you originally planned or could afford to lose?
Have you gambled to escape feelings of worry, boredom, loneliness, or sadness?
Have you ever lied to a family member or friend about how much time or money you spend on gambling?
Have you felt a strong urge to return and win back money after a gambling loss?
Has gambling ever caused arguments at home, affected your job, or led to financial difficulties?
Have you tried and failed to reduce or stop gambling on your own more than once?
Do you find yourself thinking about gambling frequently when doing other activities — work, meals, family time?
If you answered yes to 3 or more: Please consider activating a self-exclusion or cooling-off period through your nunstat account settings, and reach out to a professional support service. Our team is also available 24/7 at [email protected] and via live chat.
External Help
Responsible Gaming Resources in the Philippines
nunstat operates within the Philippine gaming landscape and actively supports the responsible gaming initiatives of PAGCOR (Philippine Amusement and Gaming Corporation), the primary government agency overseeing gaming regulation in the country. Players are encouraged to familiarise themselves with PAGCOR's responsible gaming guidelines and to use available support services when needed.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across all licensed gaming operators in the Philippines. PAGCOR's responsible gaming framework sets the baseline requirements that all licensed platforms — including nunstat — must follow to protect Filipino players.
Seek Professional Help
If you or someone you know is struggling with problem gambling, professional mental health and counselling services are available in the Philippines through accredited hospitals, community health centres, and NGOs operating in Metro Manila, Cebu, Davao, and other key cities nationwide. Your health comes first.
Talk to Someone You Trust
Sometimes the most effective first step is simply talking to a family member or trusted friend about your gambling habits. Filipino family values — the bayanihan spirit — mean you are never truly alone. Opening up about a problem is a sign of strength, not weakness. nunstat's support team is also always available to listen without judgment.
PAGCOR Responsible Gaming Notice: nunstat is committed to aligning with PAGCOR's responsible gaming standards. Players who wish to report concerns about gaming operations or request information about the national responsible gaming framework are encouraged to consult PAGCOR's official communications and regulatory resources. nunstat will cooperate fully with any regulatory responsible gaming requirements imposed by applicable Philippine gaming authorities.
Play Smart. Play Safe. Play at nunstat.
Gambling is best enjoyed as entertainment. Explore nunstat's full game selection — slots, bingo, live casino, and sports betting — with your responsible gaming controls active and your limits set.
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